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OUR HAPPY CUSTOMERS

Happy customers are the backbone and lifeblood of every business

At Dowen we never forget this

That's why we consistently strive to go that extra mile, in the hope the customer experience we deliver is so good that our customers willingly give us great reviews and testimonials

Listed below are some testimonials which make us proud


Well done to Dowen & Co at the Hartlepool branch, they were polite and professional throughout the sale process. Thanks to Denis for his words of wisdom and also to Glenn for his brilliant photography! Also, a special thanks to Michael who was a great sales progressor, communicating effectively with us and liasing with the buyers and solicitors when required. It was good to deal with one person from the point at which the sale was achieved and Michael could not be faulted. Many thanks for a first class service! (Ref 1415)


I'd like to thank Georgina at Dowen Sunderland branch for all of her support and help throughout the process of purchasing my property. From my first viewing of the property she was extremely helpful without being intrusive - there was no 'hard sell'.  She was extremely helpful in offering me additional viewing time to get measured up. Georgina is very approachable, intelligent and professional - and I just want to let her know how much I appreciated her help! (Ref 1413)


Over the years, we have bought and sold a number of houses, nevertheless selling a property can be taxing for most people. So when we decided to place our house on the market, we researched our options carefully. Eventually, we chose Dowen Estate Agents, Bishop Auckland. Within three days, our property had been valued, beautifully photographed and listed on multiple platforms. The staff at the Bishop Auckland branch have been exemplary; all questions are answered fully, all phone calls and texts are responded to promptly and what is more, great effort has been made to ensure we are at ease with each step in the process. Within one month of placing our home on the market, we have accepted an offer. Dowen have been thorough, efficient, uncomplicated and candid; a combination of qualities some may say are seldom seen within today’s real estate industry. (Ref 1412)


My first positive experience with Dowen was in 2004 when I purchased a property in Seaham Harbour. I emigrated to Australia in 2012 and shortly before I left I placed the property on the market for sale, in the hands of Dowen Seaham. Various members of the team were invloved in the sale of the property and I was, as always, delighted with their profesionalism and fair-handed approach. Please accept my thanks and in particular to Gaynor and her team for the outstanding performance in all matters relating to my properties. This has made my emigration less stressful. (Ref 1411)


I moved into my new home in May 2017 and I feel that I must ask that the highest praise is given to Dawn at Dowen Sunderland. She was particularly helpful in ensuring that the move went ahead smoothly and efficiently and I would like to thank her for her help and assistance during the moving process. I will definately be using Dowen Sunderland if I ever move again in the future. (Ref 1409)


We are totally delighted with Dowen Seaham. Our property has been on the market throughout a difficult climate however the staff still managed to sell our house at the full asking price. All of the staff are very helpful and professional. Big thanks to Gaynor and Christine. (Ref 1408)


To Bev at Dowen Hartlepool : Words alone cannot explain how thankful I am for all of your help. You have not only assisted us with a new chapter in our lives. You have also brought my family back together and for that I am forever grateful. You are one in a million (Ref 1407)


To Trudie Bowes, Manager at Dowen Hartlepool  “The family would like to thank you for your help and support in selling our late father’s house. Your professionalism and sensitivity made this much easier for us at a sad and difficult time” Ref 1403


Amanda at Dowen Sedgefield,  just to say a big thank you for your prompt and reliable service. Ever since I first had dealings with you back in 2011, I knew I was dealing with a professional and empathic person. My story was one of a struggle financially and having a real life problem with my terminally ill wife. You took a chance and trusted your judgement of people. I'm so glad to say you never let me down, and for that I will be forever grateful. To me your the embodiment of a top local estate agent, knowing all your tenants personally and having a can do attitude. May I wish you every success in the future, you're a girl in a million. Ref 1402


As a Chartered Surveyor dealing with a number of estate agencies I can only congratulate your staff at the Sedgefield branch for their excellent service. From start to finish they handled my house sale with the utmost professionalism. From the initial valuation by Amanda and the handling of my sale by Nicola, I have been delighted with the level of service. Even my brief conversations with Ryan, the branch Lettings Portfolio Manager, was a pleasure. Well done. Wishing the branch all the best for the future  Ref: 1401


We write to express our thanks and appreciation to Dowen for handling the sale of our property. Claire at Spennymoor was a tremendous help to us especially in the later stages of what turned out to be a long completion. She was very patient with us when we had to frequently call for an update. We believe she deserves a huge pat on the back for her highly efficient work ethic. Because of her we would certainly recommend Dowen. She must be invaluable to the company Ref 1400


Georgina at Dowen Sunderland, may I take this opportunity to thank you for the time which you have spent with me on the my property? I thank you for your professionalism and the care which has been shown to myself and my sister while selling this property. All questions which I have asked you have been answered in a very timely professional manner. I cannot speak anything but highly of you and will not hesitate recommend Dowen and yourself to anyone who require and estate agent. Please pass on my kindest regards to Nicola, Catherine and all members of staff in Dowen who have helped with the sale of my property Ref 1313


I would like to express my great appreciation for all the hard work you did on finding me a buyer for my property in Birchill Gardens. I have sold via another Hartlepool agent in the past but in future will sell with yourselves because of the great service and feedback received Ref: 1312


(Dowen Fulwell) Many thanks for all your hard work and keeping me very well informed on my sale. I will certainly be recommending Dowen to friends and family Ref: 1311


(Dowen Fulwell) Thank you for all your support and keeping us up to date with the progress all the way through Ref: 1310


We were so impressed with the level of service we received from the Dowen team in Hartlepool. From the valuation through to the sale, the team were proactive, incredibly polite, and highly professional at all times. I would highly recommend them Ref: 1309


We have worked continuously with Dowen Sedgefield since 2003 for buying, selling and letting of properties. Dowen's staff have always been warm and friendly but more importantly they reach all objectives set, though a professional and discreet service. I have no hesitation in strongly recommending Dowen's Estate Agents Ref:1310


To the staff at Dowen Seaham. I found your service friendly and very efficient. As you know my house was sold the same day as the for sale sign went up which was unbelievable. The whole process went smoothly with constant updates. A well organised service that puts the clients interests first. Well done. Ref 1306


Carolyn at the Peterlee office is always happy and cheerful on the phone! Very pleasant Ref: 1283


David at your Hartlepool branch was extremely helpful when we purchased our house through Dowens  Ref: 1282


Tanya at Peterlee is very warm and friendly lady and a pleasure to talk to  Ref: 1281


We could not have asked for a more supportive and professional team who guided us through our sale and purchase, would not hesitate to recommend Dowens. Thank you  Ref: 1280


We were given friendly, professional, helpful advice during a difficult time for us. The staff went the extra mile to push the sale through and were a reassuring presence throughout what became a drawn out procedure, through no fault of theirs Ref: 1279


Being new to the property market Dowen Hartlepool took us through step-by-step until completion of the sale of our house with the minimum of fuss and intrusion. Nothing seemed too much trouble Ref: 1278


The Dowen staff were totally committed to giving us the best service they could, always pleasant and polite. Can't speak more highly of them Ref: 1277


I have had a fantastic experience selling with Dowen Peterlee. Any time I ring the office the girls are all very friendly and the service is first class Ref:1276


I would just like to thank you and your team for doing such an excellent job in selling my property and found the whole experience friendly and professional. The sale went 100% smoothly and I will recommend you to friends and colleagues Ref:1275


My property was sold with a friendly, professional and quick service. I would recommend you to anyone selling their property Ref:1274


I found the house of my dreams on the internet then phoned Dowen to view. Your staff were very helpful and phoned with a follow up call after I had viewed. I made an offer, you arranged my mortgage and I moved in after 8 weeks. I would highly recommend anyone to use Dowen for sale and purchase as it all went very smooth Ref: 1273


I would just like to say a big thank you for all your help throughout the sale of my house. It is the first time I have used Dowen and I will definitely use you again in the future Ref: 1272


You were very professional, friendly and helpful and sold my house in three weeks Ref:1271


In the past 18 months I have sold 2 properties in the Sunderland area. Dowen have been extremely efficient and helpful in every aspect giving me every confidence in the advice and service given Ref:1270


If we need and estate agent again we would not hesitate to use Dowen Ref: 1269


Having sold several properties with Dowen we have continued to find you very professional, courteous, helpful and honest. The standard of service is high and consistent. I would have no hesitation in recommending you Ref:1268


To Mike and Trudie, for going the extra mile, dealing with tricky situations with the utmost professional attitude and ensuring a smooth end result. Thanks once again for your support and commitment Ref:1267


Now that the sale of my property has been successfully completed I would like to express my thanks for the efficient and thoroughly professional way the matter has been handled by Dowen. From the initial meeting with the valuer, throughout the marketing and negotiation process and even when it came to help with the final house clearance, I was met with a willingness to help and nothing was too much trouble. An attitude which is seldom found these days Ref:1266


The team at Dowen Sedgefield are totally professional and dedicated, providing a friendly service with a good sense of humour and committed approach Ref:1265


Jan in Peterlee lettings - Lovely lady. Helpful and professional. Ref:1264


Selling my late mothers house has been traumatic but the Dowen staff have been supportive of my needs, ringing me to let me know if they had a viewing. From the start being so positive about an older property and when a buyer dropped out they were straight on it and got another buyer in a matter of days. Thanks so much to them Ref:1263


In the past 18 months I have sold 2 properties in the Sunderland area. Dowen have been extremely efficient and helpful in every aspect giving me every confidence in the advice and service given Ref:1270


Having sold several properties with Dowen we have continued to find you very professional, courteous, helpful and honest. The standard of service is high and consistent. I would have no hesitation in recommending you Ref:1268


Details Of Each Of The Above Are Held At Dowen Head Office